Speak With a Live IRS Agent

Picture of Lana Dolyna, EA, CTC
Lana Dolyna, EA, CTC

Senior Tax Advisor

If you have a question about your tax return or liability, it’s always easiest to directly contact an IRS agent to clarify the answer. However, like any other major agency, the IRS relies on an automated customer service system that may make it difficult and time-consuming to reach an actual person.

Fortunately, there are some easy steps to take to speak with a live IRS agent more quickly and get your pressing questions answered. You can do this by navigating the automated menu system with a set of specific choices, as well as being prepared with all the documentation you need before you call.

Before You Call the IRS

One sure way to make the process for both you and an IRS agent more difficult is to not gather the necessary documentation you need before making your call. To streamline your call and get the answers you need quickly, you should make sure you compile the following before dialing the helpline:

  • Any Social Security cards and birthdates for anyone listed on the return you are referencing
  • An Individual Taxpayer Identification Number (ITIN) letter if you don’t have a Social Security number (SSN)
  • Your specific filing status: Single, Head of Household, Married Filing Joint or Married Filing Separate
  • Your prior-year tax return, which is often used to verify your identity before you can get queries answered
  • If possible, a digital or hard copy of the tax return you’re calling about
  • Any letters or notices the IRS sent you that are relevant to the call

Reaching a Live IRS Agent

After compiling all the necessary documentation, you will call the IRS service telephone # at 1-800-829-1040. You will then enter the automated IRS support system, which offers a number of choices. To speak with a live IRS agent quickly, here are the specific menu options you should choose: 

  1. First, you will be asked to choose your language
  2. After setting your language, do NOT choose Option 1 (regarding refund info). Choose option 2 for “Personal Income Tax” instead.
  3. Next, press 1 for “form, tax history, or payment”.
  4. Next, press 3 “for all other questions.”
  5. Next, press 2 “for all other questions.”
  6. When the system asks you to enter your SSN or EIN to access your account information, do NOT enter anything.
  7. After it asks twice, you will be prompted with another menu.
  8. Press 2 for personal or individual tax questions.
  9. Finally, press 4 for all other inquiries. The system will then transfer you to a live IRS agent.

Why You Would Need to Contact the IRS

There are a number of different situations that may call for reaching out to speak with a live IRS agent. Some of the most common include:

Questions about tax liability

If you are confused about why your estimated tax liability seems too high (or too low) for a specific year, you can receive clarity on how this liability was calculated and determine if any information was submitted incorrectly or missing.

You received a notice

The IRS sends notices for a variety of reasons, including missing returns, missing information, additional documentation needed, outstanding tax payments, violations or penalties, changes to a return, changes to a payment, delays in filing, and more.

If you receive any notice from the IRS and need more information, you should speak to a live IRS agent to fully clarify the situation. One important note – some notices provide a specific phone number to call. You should always call the provided number in this case, before using the general help line.

Requests for extensions

If you are going to (or already have) missed a payment deadline, or will need an extension to compile the funds needed to pay off your tax debt, you can receive information on filing for a payment extension by speaking to a live IRS agent. This is helpful to ensure you receive a list of everything you will need to compile to submit your extension request successfully.

Status updates on payments or filings

It’s important to avoid penalty fees to confirm that the IRS has received your payment or filing on time, especially if you are unsure about it.

Missing W-2 or 1099-R Forms

Since W-2 and 1099-R forms are essential to filing a correct tax return, if you are missing either or both of these forms, you should reach out to the IRS to determine next steps to ensure you receive these documents or compile the necessary information needed to determine your tax liability correctly before filing.

Best Times to Call the IRS

The IRS customer service line operates from 7am-7pm Monday-Friday for each specific US time zone. However, it’s often a good idea to call early in the morning just after the phone lines open, or just before the phone lines close.

Call volumes and wait queues are generally lower at these times since most people will call during lunchtime or during normal work hours which lead to longer wait times.

Other Ways to Reach a Real Person at the IRS

In addition to the phone-based customer service system, there are a few other options to speak with a live IRS agent:

Visit your local IRS office

Especially if you live in a major metropolitan area, your local IRS office will often offer visiting hours for personalized help. Contact your local office to determine the best time to stop by, or see if there are any appointments available for you to schedule a visit beforehand.

The Taxpayer Advocate

This service is an independent agency hosted within the IRS, specifically designed to help taxpayers receive clarification on tax questions and receive clarification on rights and responsibilities. You can learn more about their services and receive their help at this website.


This paid service reserves spots in the IRS help queue that can be transferred to you to streamline the process and help you speak with a live IRS agent quickly.


Questions about actually speaking with a real IRS agent? We have the answers.

Start by compiling all of the necessary documentation listed above before calling. Then, follow the menu choice guide in the next section to navigate the automated menu and reach a live IRS agent as quickly as possible.

The IRS customer service system is open from 7am-7pm Monday-Friday, for each US time zone.

For stimulus check inquiries, the best method to speak with a live IRS representative is to call the IRS Economic Impact Payment line at 800-919-9835. The automated recording at this number has been set up to answer many frequently asked questions for callers. If you still have further questions, you will then have an option to speak live with a representative after the recording.